PAYMENTS / DIGITAL DELIVERY
Refund Policy
Mercantile OS is sold as a $3 USD one-time digital game-access purchase. This page explains delivery, refund eligibility, and how access changes after a refund.
1. Price and delivery
The price is $3.00 USD, charged once through Stripe. There is no subscription and no recurring cancellation to manage. Game access is normally granted to the purchasing account immediately after the payment is confirmed. Your card issuer may convert the charge to your local currency or add fees under its own terms.
2. When to request a refund
Contact Support within 14 days of purchase if you made a duplicate purchase, do not recognize the charge, or cannot access the game because of a material technical problem that we cannot resolve within a reasonable time. Other requests made within 14 days will be reviewed fairly based on the circumstances and the amount of game use.
3. Limits
Refunds are generally not provided for a change of mind after substantial use, dissatisfaction with normal game balance or feature changes, loss caused by violating the Terms, or inability to access an account because credentials were not kept safely. These limits do not override refund, cancellation, or consumer rights that cannot legally be waived where you live.
4. How refunds work
Approved refunds are issued to the original payment method through Stripe. Bank processing times vary and are outside our control. A full refund, chargeback, or payment reversal revokes the game access granted by that transaction. Virtual game assets have no cash value and are not separately refundable or redeemable.
5. Requesting help
Use the Support page and include your Mercantile username, purchase date, Stripe receipt or Checkout reference if available, and a short explanation. Never send a password, full card number, or card security code.